FAQs

FAQs about our professional Packing, Storage and Removals Services in London

Frequently Asked Questions

If you are looking for a trusted, professional removals company to move home, relocate your office/business, or make use of our storage service and would like some more information, read our FAQs below.

If your question hasn’t been answered, please call 0207 630 9005 or submit a contact form.

Do you provide packing services?

Yes, we offer full and partial packing services to ensure your items are securely boxed up.

Can I pack my own belongings?

Yes, we recommend using double-walled cardboard boxes and high-quality materials to protect your items safely.

Do you supply packing materials?

Yes, we can supply and/or deliver boxes, bubble wrap, packing paper, and tape.

How far in advance should I start packing?

Ideally, start at least one to two weeks before your moving date.

Do you pack fragile and valuable items?

Yes, we offer careful packing for fragile items like glassware, mirrors, artwork, and electronics.

Can you dismantle and reassemble furniture?

Yes, our team can dismantle and reassemble furniture as needed (bed frames, wardrobes, table legs, etc.)

Is there anything you don't move?

We cannot transport hazardous materials, live animals, gases, or paint.

Can you provide wardrobe boxes for hanging clothes?

Yes, we have wardrobe boxes to transport your clothes.

Should I label my boxes?

Yes, labelling your boxes helps us place them in the correct rooms at your new home (ie, lounge/books.)

What should I do with items that don't fit in a box?

Items that don’t fit in a box will be transported as individual items (vacuum cleaners and microwaves, for example.)

How much notice do you need for a booking?

We recommend booking two to three weeks in advance, but we do offer last-minute moves when possible. Additionally, most Councils require two weeks’ notice if parking suspensions are required.

Do you move homes and offices?

Yes, we specialise in both residential and office relocations throughout London and the UK.

Can you move large and heavy items?

Yes, we carefully handle heavy and bulky items, including pianos (from the ground to ground floors), and more. For pianos that need to go upstairs, we can provide excellent contacts.

What areas do you cover?

We operate across all London Boroughs and offer long-distance moves throughout the UK.

How do I get a quote for my move?

You can request a quote through the forms on our website for House Removals, Business/Office/Retail Relocations, and Storage, or by contacting us directly via phone. In most cases, we will request a video call survey and/or photos or a pre-recorded video to assess the volume to move.

How long does a house move take?

This depends on the size of the move. Typically, it takes four to five hours for a Luton van load (one to two bedrooms) and eight to nine hours for larger properties (three to four bedrooms). We also do smaller moves, with a minimum of three hours.

What should I do to prepare for my move?

To prepare for your move, create an inventory list, declutter, pack non-essential items early, and ensure easy access/parking for our team on moving day.

Do you move items up and down stairs?

Yes, our team is experienced and fit for moving items up and down stairs.

What if I need to change my moving date?

Let us know as soon as possible, and we will try to accommodate your new schedule.

Can you move items into a storage unit for me?

Yes, we provide short- and long-term storage solutions, or can deliver to your own storage facility, if requested.

Please contact us if you have any other queries